Refund Policy

1. General Policy

All payments for LowCodeApps subscriptions and usage-based fees are non-refundable, except as expressly set out in this policy or as required by applicable law.

We do not issue refunds for:

• Partial months or unused subscription time after downgrade or cancellation
• One-time fees or setup charges
• Usage-based charges already incurred
• Periods during which the account was suspended due to a violation of our Terms of Service
• Subscription payments outside the 14-day money-back guarantee window (see Section 2)
• Subsequent subscription renewal charges (monthly or annual renewals)

2. 14-Day Money-Back Guarantee (Initial Purchase)

When you purchase a paid subscription (monthly or annual plan) for the first time, you are entitled to a full refund of the initial fee if you request it within 14 calendar days of the charge date. This guarantee allows you to evaluate the platform in production with confidence.

• Who qualifies: Customers on their first subscription payment for any paid plan (initial purchase only, not renewals).
• Timeframe: The refund request must be received within 14 calendar days of the initial charge date.
• What you receive: A full refund of the initial subscription fee paid. No questions asked.
• Effect on your account: Your subscription will be cancelled and access to paid features will end immediately upon processing of the refund.
• Renewals: Subsequent renewal charges (such as month 2+ of a monthly plan or year 2+ of an annual plan) are not covered by this guarantee. Renewals follow the general non-refundable policy in Section 1, except as required by applicable law.

To claim your refund, cancel your subscription from your account billing settings within the 14-day window, or email legal@lowcodeapps.dev with the subject line "Subscription Refund Request" including your account email address and the charge date. We will confirm receipt and process eligible refunds within 5 business days.

3. EU / EEA Consumer Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area, you have a statutory 14-day right of withdrawal. Our 14-day money-back guarantee in Section 2 fully satisfies and extends this right to all customers on their initial subscription purchase, allowing you to use the Service and still receive a full refund if requested within 14 days of purchase.

4. Billing Errors

If you believe you have been charged in error — for example, due to a duplicate charge or a technical billing fault — contact us within 30 days of the charge at legal@lowcodeapps.dev. We will investigate and, where an error is confirmed, issue a correction or refund.

5. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will continue to have access to the Service until that date. No pro-rated refunds are issued for the remaining period after cancellation, except where the 14-day initial purchase guarantee in Section 2 applies.

6. Payment Processing

Payments are processed by Paddle, our authorised reseller and Merchant of Record. Where Paddle is the seller of record, their refund and payment policies may also apply. For payment-related disputes, you may also contact Paddle directly.

7. How to Request a Refund

To request a refund under this policy, send an email to legal@lowcodeapps.dev with the subject line "Refund Request" and include:

• Your account email address
• The date and amount of the charge
• The reason for your request

We aim to respond within 5 business days.

8. Contact

For questions about this policy, contact legal@lowcodeapps.dev.